RETURN & REFUND POLICY
Effective Date: 21/09/2026
Last Updated: 21/09/2026
King Of Trade & Serious Music, a subsidiary of SGR Industries Canada Ltd. (“KoT,” “we,” “us,” or “our”), is committed to providing customers with accurate product information and a transparent purchasing experience.
Because KoT primarily sells secondhand, pre-owned, used, refurbished, and unique products, individual items may have characteristics, cosmetic imperfections, signs of previous use, or other variations that would not ordinarily be present with brand-new merchandise.
This Return & Refund Policy explains the circumstances under which KoT may provide a refund, partial refund, replacement, or other appropriate remedy.
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer-protection legislation.
1. General Return Policy
KoT accepts returns and provides refunds only in situations where a product is determined to have arrived damaged or is materially not as described, subject to the conditions and procedures outlined in this policy.
Unless otherwise required by applicable law, KoT does not accept returns or provide refunds solely because a customer:
Customers are strongly encouraged to carefully review the complete product listing before purchasing and to contact KoT with any questions or concerns about an item before completing their purchase.
2. 30-Day Return and Refund Period
Eligible damage or “not as described” claims must generally be reported to KoT within thirty (30) days of the date the product was delivered.
The 30-day period begins on the date the applicable carrier records the product as delivered.
Customers should contact KoT as soon as possible after discovering an issue rather than waiting until the end of the 30-day period.
Claims submitted after the 30-day period may not be eligible for a refund or other remedy, except where a longer period or different remedy is required by applicable law.
3. Products Damaged During Delivery
If a product arrives damaged, the customer should contact KoT as soon as reasonably possible and provide information that allows KoT to assess the condition of the product and, where applicable, investigate the matter with the shipping carrier.
Customers are encouraged to retain the original packaging and shipping materials until the matter has been resolved.
KoT may request photographs or other information, including:
Depending on the circumstances, KoT may offer a full refund, partial refund, replacement, repair, or another appropriate remedy.
The specific remedy will depend on the nature and severity of the damage, the condition of the product, its availability, and other relevant circumstances.
4. Products Not as Described
A customer may request a refund or other remedy if the product received is materially different from the product described in the applicable KoT listing.
Examples may include situations where:
Minor differences, normal signs of use, or cosmetic imperfections that are reasonably consistent with the product description, photographs, age, or stated condition will not necessarily qualify as a “not as described” claim.
KoT will review each claim individually based on the product listing, photographs, description, communications with the customer, and condition of the item received.
5. Requesting Additional Photographs Before Purchase
Because KoT sells many secondhand, used, refurbished, and unique items, customers are strongly encouraged to request additional photographs before purchasing if they would like a closer look at an item's condition.
Customers may contact KoT to request additional photographs of a product where reasonably possible.
Depending on the item, KoT may be able to provide additional photographs showing:
Customers who have specific concerns about an item's condition should raise those concerns with KoT before completing their purchase.
A customer's decision to purchase an item after being provided with additional photographs or information will be considered when assessing any subsequent claim regarding the condition of that item.
However, requesting or receiving additional photographs does not waive any rights or remedies that cannot legally be waived under applicable law.
6. How to Request a Return or Refund
To request a return, refund, or other remedy, customers should contact KoT within thirty (30) days of delivery.
The request should include:
Customers should not return an item without first contacting KoT and receiving return instructions where a return is required.
Unauthorized or improperly addressed returns may experience delays in processing.
7. Photographic and Other Evidence
To properly evaluate a damage or “not as described” claim, KoT may request photographs, videos, documentation, or other reasonable evidence from the customer.
Customers should provide clear photographs showing the relevant issue whenever reasonably possible.
KoT may compare the customer's photographs or other evidence with the original product listing, photographs, description, condition notes, and any additional information provided before the purchase.
The purpose of this process is to determine the appropriate resolution fairly and consistently.
8. Whether the Product Must Be Returned
A product may or may not be required to be returned, depending on the circumstances.
KoT will determine whether returning the product is reasonably necessary based on factors that may include:
If KoT determines that a product does not need to be returned, the customer will be informed and may be permitted to retain or dispose of the product as directed by KoT.
Customers should not ship an item back to KoT unless instructed to do so.
Where a return is required, KoT will provide the customer with appropriate return instructions.
9. Full Refunds
Where KoT determines that a customer is entitled to a full refund, the refund will generally cover the amount paid for the affected product.
Depending on the circumstances and applicable law, the original shipping charge may also be refundable where the issue was caused by KoT or where otherwise required by law.
The treatment of return shipping costs will be determined based on the circumstances of the claim and applicable law.
10. Partial Refunds
In certain circumstances, KoT may determine that a partial refund is an appropriate resolution rather than a full refund.
A partial refund may be offered where, for example:
The amount of any partial refund will depend on the nature and severity of the issue and the circumstances of the individual order.
Customers are not required to accept a partial refund where applicable law provides a different mandatory remedy.
11. Replacement or Exchange
Because KoT frequently sells unique, limited-quantity, and one-of-a-kind secondhand products, replacement or exchange may not always be possible.
Where an identical or substantially equivalent replacement is unavailable, KoT may instead provide another appropriate remedy, such as a full refund or partial refund, subject to applicable law.
KoT will advise the customer of the available options once the claim has been reviewed.
12. Return Shipping
Where KoT determines that a product must be returned, KoT will provide instructions regarding the return shipment.
Depending on the circumstances of the return and applicable law, KoT may provide or arrange return shipping or may require the customer to arrange return shipping.
Customers should not incur significant return shipping expenses without first receiving instructions from KoT.
13. Condition of Returned Products
Where a return is required, the customer should return the product in the condition in which it was received, except for reasonable handling necessary to inspect and identify the reported issue.
Customers should include any accessories, components, documentation, or other materials that were supplied with the product when reasonably possible.
A customer should not repair, modify, alter, disassemble, or otherwise materially change a product before contacting KoT regarding a potential damage or “not as described” claim unless such action is reasonably necessary to prevent immediate further damage or is otherwise required by law.
14. Refund Processing
Once KoT has approved a refund, the refund will generally be issued to the original payment method used for the purchase, where reasonably possible.
KoT will make reasonable efforts to process approved refunds promptly.
Once a refund has been processed by KoT, the time required for the funds to appear in the customer's account may vary depending on the payment processor, credit card company, bank, or other financial institution.
KoT does not control the processing time imposed by third-party financial institutions.
15. Refunds for Unfulfilled Orders
If KoT is unable to fulfill an order because a product is unavailable or otherwise cannot be supplied, the customer will be notified as soon as reasonably practicable.
For an item that KoT cannot fulfill, KoT will issue a refund for the applicable amount paid for that item within three (3) business days, subject to applicable payment-processing requirements.
Additional information regarding order availability and cancellations is provided in KoT's Terms & Conditions.
16. Fraudulent or Abusive Claims
KoT reserves the right to investigate claims and request reasonable documentation before issuing a refund or other remedy.
KoT may decline a claim where there is reasonable evidence that the product was damaged after delivery through misuse, neglect, modification, unauthorized repair, or other customer-related circumstances, subject to applicable law.
Nothing in this section limits any rights or remedies available to consumers under applicable legislation.
17. Statutory Consumer Rights
This Return & Refund Policy is intended to establish KoT's standard return and refund procedures.
Nothing in this policy is intended to waive, restrict, or exclude any consumer rights, warranties, guarantees, or remedies that apply under mandatory federal, provincial, territorial, or other applicable law.
Where applicable law provides a customer with rights that exceed or differ from this policy, those legal rights will apply.
18. Policy Changes
KoT reserves the right to update or modify this Return & Refund Policy from time to time.
Any changes will be posted on the Website with an updated “Last Updated” date.
The version of the policy applicable to an order will generally be the version in effect at the time the order was placed, subject to applicable law.
19. Contact Information
For questions regarding returns, refunds, damaged products, products that are not as described, or other concerns relating to an order, please contact KoT using the information below.
King Of Trade & Serious Music
A subsidiary of SGR Industries Canada Ltd.
Returns & Customer Service: Online Sales
Email: onlinesales@kingoftrade.com
Telephone: 403-329-9302
Mailing Address: info@kingoftrade.com
Website: kingoftrade.com
When contacting us regarding a return or refund request, please include your order number and photographs or other relevant information where applicable.
This Return & Refund Policy was last updated on 21/09/2026.
