SHIPPING POLICY
Effective Date: 21/09/2026
Last Updated: 21/09/2026
King Of Trade & Serious Music, a subsidiary of SGR Industries Canada Ltd. (“KoT,” “we,” “us,” or “our”), is committed to providing customers with convenient and transparent shipping options.
This Shipping Policy explains how shipping rates are calculated, how shipping options are selected, how orders are prepared and shipped, and what customers can expect once an order has been placed.
By placing an order through the KoT Website, you acknowledge and agree to the shipping terms outlined in this Shipping Policy, together with our Terms & Conditions and other applicable policies.
1. Shipping Charges
Shipping charges are separate from the purchase price of products unless a product listing or promotional offer specifically states otherwise.
The cost of shipping is calculated and presented during the checkout process. Customers are responsible for paying the applicable shipping charge in addition to the price of the products purchased.
KoT uses Easyship to provide shipping rates and available delivery services at checkout. Easyship's shipping-rate system uses information such as the customer's destination, product information, shipment weight and dimensions, and applicable packaging information to calculate available shipping options.
Because shipping costs depend on factors such as destination, package size, weight, service level, and carrier availability, shipping charges may vary from one order to another.
2. Shipping Options and Carrier Selection
At checkout, customers may be presented with a selection of shipping services made available through Easyship.
Depending on the customer's location, order, and available services, these options may include different carriers, service levels, delivery speeds, and prices.
Customers are responsible for selecting the shipping option they prefer from the options presented at checkout.
Available shipping services may vary based on destination, product characteristics, package dimensions, weight, carrier availability, and other factors. Not every carrier or service will necessarily be available for every order or destination.
Easyship may provide customers with options based on factors such as price, estimated delivery time, and service characteristics. The options displayed at checkout are the options available for the specific order and destination at that time.
3. Shipping Rates Are Calculated at Checkout
Shipping rates are calculated based on the information available for the order and the delivery address provided by the customer.
Customers will be able to review the available shipping services and applicable shipping charges before completing their purchase.
The shipping charge shown at checkout is added to the customer's order total and must be paid before the order can be processed.
KoT does not generally set a single flat shipping rate for all orders. Instead, shipping costs are determined through the Easyship integration and the shipping services available for the particular order.
4. Order Processing
KoT will make reasonable efforts to process accepted orders in a timely manner.
Orders will generally be prepared for shipment after payment has been successfully received and the order has been accepted by KoT.
Processing times may vary depending on product availability, order volume, product characteristics, packaging requirements, holidays, weekends, and other circumstances.
An order is not considered shipped until it has been transferred to the applicable shipping carrier or otherwise entered into the carrier's delivery network.
Purchasing a shipping service does not guarantee that an order will be processed or delivered within a specific timeframe unless a specific guarantee is expressly provided by the applicable carrier.
5. Estimated Delivery Times
Delivery times displayed at checkout are estimates only unless the applicable carrier expressly guarantees the delivery timeframe.
Estimated delivery times may be affected by:
KoT does not guarantee that an order will arrive on or before the estimated delivery date displayed at checkout.
Where Easyship or a carrier provides an estimated delivery window, that estimate is provided for informational purposes and may change after the shipment has been accepted by the carrier.
6. Tracking Information
Where tracking is available for the selected shipping service, KoT will provide tracking information to the customer once it becomes available.
Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the shipment where required.
Tracking information is provided by the applicable shipping carrier or service provider. KoT does not control the accuracy, frequency, or timing of tracking updates.
A shipment may not immediately display tracking activity after a tracking number has been created. In some circumstances, tracking information may not update until the carrier physically receives and scans the package.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Customers should carefully review their shipping information before completing checkout.
KoT is not responsible for delivery delays, additional shipping charges, returned packages, or other issues caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.
If you discover that you have provided an incorrect shipping address, please contact KoT as soon as possible.
KoT will make reasonable efforts to assist with address corrections before an order has been shipped. However, once an order has been transferred to a shipping carrier, KoT cannot guarantee that an address change will be possible.
Any additional costs associated with correcting or redirecting a shipment may be the responsibility of the customer where permitted by the applicable carrier and applicable law.
8. International Shipping
KoT may offer shipping to destinations outside Canada where suitable shipping services are available through Easyship.
International customers should be aware that international shipments may be subject to customs requirements, import restrictions, taxes, duties, brokerage fees, or other charges imposed by the destination country.
The availability and treatment of duties and taxes may vary depending on the destination, shipping service, product, declared value, and applicable customs requirements.
Where applicable, the checkout process may display estimated duties and taxes or provide information regarding how those charges are handled. Easyship supports different international shipping arrangements, including Delivered Duty Unpaid (DDU) and Delivered Duty Paid (DDP), depending on the shipment and configuration.
Unless specifically stated otherwise at checkout or in writing by KoT, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
KoT cannot guarantee that a particular product will be permitted for import into every country or jurisdiction.
Customers are responsible for determining whether a product may legally be imported into their destination country before placing an international order.
9. Customs Delays and Import Requirements
International shipments may be delayed while undergoing customs inspection or processing.
KoT has no control over customs authorities and cannot guarantee how long customs clearance will take.
Customers may be contacted by customs authorities, carriers, or brokerage providers regarding documentation, duties, taxes, or other import requirements.
Failure to respond to customs requests, pay required charges, or provide required documentation may result in a shipment being delayed, returned, abandoned, or otherwise disposed of.
Where a shipment is returned because the customer failed to accept delivery, respond to customs requirements, pay applicable import charges, or provide accurate information, the customer may be responsible for applicable return shipping costs and other charges, subject to applicable law.
10. Carrier Delays
Once an order has been handed over to the selected shipping carrier, delivery is primarily controlled by that carrier.
KoT will make reasonable efforts to assist customers with shipping-related issues, but KoT cannot control the operations, schedules, staffing, routing, or delivery practices of third-party carriers.
Carrier delays do not automatically constitute a failure by KoT to fulfill an order.
If a shipment is delayed, customers should first review the tracking information provided for the shipment. KoT may assist with contacting or communicating with the carrier where reasonably appropriate.
11. Lost or Missing Shipments
If tracking indicates that a package has been delivered but the customer has not received it, customers should first check the delivery location, mailbox, building reception area, household members, neighbours, and any other locations where the carrier may have left the package.
Customers should also review the carrier's tracking information for delivery notes or photographs, where available.
If the package cannot be located, the customer should contact KoT as soon as reasonably possible.
KoT will make reasonable efforts to assist in investigating missing shipments. Depending on the shipping service, insurance coverage, carrier procedures, and circumstances of the shipment, KoT may initiate or assist with a carrier claim where appropriate.
12. Damaged Shipments
Customers should inspect packages and products as soon as reasonably possible after delivery.
If a package appears visibly damaged upon delivery, customers are encouraged to document the condition of the package before opening it, including photographs where appropriate.
If a product arrives damaged, customers should contact KoT promptly and provide photographs or other information reasonably necessary to investigate the issue.
KoT may require information such as:
Where appropriate, KoT may work with the applicable carrier or shipping provider to investigate the matter.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
13. Shipping Insurance and Protection
The availability of shipping insurance or additional shipment protection may vary depending on the carrier and service selected through Easyship.
Where optional shipping insurance or protection is offered at checkout, customers should carefully review the terms, coverage limits, exclusions, and applicable conditions before purchasing.
Coverage is subject to the terms and conditions of the applicable insurance or shipping protection provider.
Unless expressly stated otherwise, KoT does not represent that every shipment is insured against loss, theft, damage, or delay.
14. PO Boxes and Remote Addresses
Certain carriers or shipping services may have restrictions regarding PO Boxes, rural addresses, remote locations, territories, or other delivery destinations.
The availability of a particular shipping option will depend on the destination and services available through Easyship.
If a selected service cannot deliver to the address provided, KoT may contact the customer to arrange an alternative shipping method or resolve the delivery issue.
Any additional shipping cost resulting from a customer-requested change in shipping service may be charged to the customer where permitted by applicable law.
15. Multiple-Item Orders
Where an order contains multiple products, KoT may package the products together or separately depending on the size, weight, dimensions, fragility, availability, and shipping requirements of the products.
In certain circumstances, an order may be shipped in multiple packages or shipments.
If an order is shipped separately, customers may receive more than one tracking number.
Shipping charges displayed at checkout are based on the shipment information available when the order is processed through the applicable shipping system.
16. Shipping Costs and Product Returns
Unless otherwise stated in KoT's applicable Return & Refund Policy, the original shipping charge associated with an order may not be refundable when a customer returns a product.
Customers should review KoT's Return & Refund Policy before initiating a return.
Where a return is required because of an error attributable to KoT or because a product is defective or otherwise not as described, the applicable shipping costs and remedies will be handled in accordance with applicable law and KoT's applicable policies.
17. Refused or Unclaimed Shipments
Customers are responsible for accepting or collecting their shipments where required.
If a shipment is refused, abandoned, or remains unclaimed and is subsequently returned to KoT, the customer may be responsible for applicable return shipping charges, customs charges, brokerage fees, or other costs incurred by KoT, subject to applicable law.
If the customer wishes to have the order reshipped, additional shipping charges may apply.
18. Shipping Restrictions
KoT reserves the right to restrict or refuse shipment of products to certain destinations where:
Certain products may also require specialized handling or shipping services because of their size, weight, materials, value, or other characteristics.
19. Changes to Shipping Services
Shipping carriers, available services, delivery estimates, rates, and service areas may change from time to time.
KoT does not guarantee that a particular carrier or shipping service will always be available.
The shipping options displayed at checkout represent the services available for the specific order and destination at the time the order is being placed.
20. Contact Us About Shipping
If you have questions about shipping, tracking, delivery, damaged packages, missing shipments, or other shipping-related matters, please contact KoT using the information below.
King Of Trade & Serious Music
A subsidiary of SGR Industries Canada Ltd.
Shipping & Customer Service: Online Sales
Email: onlinesales@kingoftrade.com
Telephone: 403-329-9302
Mailing Address: info@kingoftrade.com
Website: kingoftrade.com
When contacting us about an order, please include your order number and any relevant tracking information so that we can assist you as efficiently as possible.
This Shipping Policy was last updated on 21/09/2026.
